Utility Billing

Water and Sewer Are Billed Quarterly

There are 3 separate billing areas in the township (so just because a friend received a bill does not necessarily mean that you will receive yours at the same time) If you are unsure of what your billing cycle is, please contact our office for your billing schedule.

Current Pricing
Quarterly Charge for the Initial 6,000 Gallons of water
(based on standard 3/4″ service line)
$39.00
After the Initial 6,000 Gallons of water  $5.90 per 1,000 gallons of water
Grinder (Garbage Disposal) Sewer $5.50
Quarterly charge of Public Sewer $128.52

If you have a commercial property your sewer will be based on water usage with the first 15,000 gallons of water used billed at the flat rate of $128.52 and each additional 1,000 gallons of water will be billed on your sewer at $8.18.

Utility Billing Settlement Form

 

Utility Billing FAQs

When is my bill scheduled to be mailed?

This depends on your old account number. If your old account number beings with:

  • 0 – your bill months are January, April, July and October
  • 1 – your bill months are January, April, July and October
  • 2 – your bill months are February, May, August and November
  • 3 – your bill months are March, June, September and December
  • 6 – your bill months are February, May, August and November

Your bills are sent our quarterly. The bills are taken to the post office before the 1st of the month in which you are scheduled to receive your bills.  The bills are ALWAYS due by the 15th of those months.  If you do not receive your bills by the 5th of those months, please contact our office and we can let you know what your balance is.

You can also access your water/sewer account by clicking on the “View Utility Account” tab on our website.   To access your account, you will need your new account number, the account holder’s name and the billing zip code.  You can choose to register for account access.  If you sign in with a username and password, you can see your account’s billing history, consumption history, the amount that is due and the due date.

You can also choose to have your bills emailed to you instead of receiving them from the United States Postal Service.  If you would like to have your bills emailed to you, please contact our office and we will gladly get you set up for this.

Late fees are 10% of the current outstanding charges for payments received after the due date.

Failure to receive a bill does not void responsibility for its payment or waive the past due penalty. 

 

Why can’t I set up an account in my name if I am renting?

Water and sewer bills are lienable items, and must remain in the property owner’s name, as they are ultimately financially responsible for the account.  We can, however, send a copy of the bill to you as the tenant.  Please contact our office if you are a tenant and would like to receive a copy of the bill.

 

How do I receive notifications if there is a water, sewer or any other Township related emergency?

Please provide Dover Township with your contact information, including your name, phone number and email address. If you are a property owner, but have tenants living in your home, please also provide us with your tenant’s contact information.  If there is an emergency, we will make a public service announcement through our automated phone system to the phone number that we have on file.  If we do not have the correct information, we will not be able to contact you.

 

 

Methods of Payment

We accept check, cash and money order. Credit card payments can be made online via the website here (a nominal service fee will be applied to your bill).

Payments can be made:

  1. Online By Credit Card (a 3% service fee will be charged.) To access your account online, you will need your new account number, the account holder’s name and the billing zip code.
  2. Pay by Phone – 1-833-286-1238 (a 3% service fee will be charged.) To pay by phone, you will need your Customer ID and Phone PIN, which are located on your most recent bill.
  3. Through your bank’s website. Go to your bank’s website and click on their “Bill Pay” tab.  Add an account for Dover Township, using your new account number and our address.  They will send us a check on your behalf.  You just need to tell them when to send the payment and how much the payment is.
  4. By mailing your check or money order to Dover Township, 2480 W Canal Rd, Dover, PA 17315
  5. Checks, money orders and cash can be placed in our dropbox, which is located in the vestibule of our building. This area is open 24 hours a day, 7 days a week.
  6. In our office, we accept checks, money orders or cash. Credit card payments are not accepted in our office.

Payments made after the due date will be charged a 10% penalty on the current outstanding charges.

 

Think You Have a Leak?

The best method for determining whether a leak exists is to take actual water meter readings.  This method checks the entire internal plumbing system for water leaks.  Take a water meter reading just before going to bed or when no one will use any water for several hours.  Take another meter reading in the morning before any water is used or after a few hours of non-use.  In theory, the two readings should be the same.  If they are not and you cannot account for the use by a humidifier, ice cube maker, toilet flush or water softener, you have a leak, and further investigation is recommended.

From our experience, 90% of the leaks in residential plumbing systems are found at the toilet tank.  Malfunctioning water softeners and humidifiers run a distant 2nd and 3rd.  We encourage you to check for a leak.  Toilets leak at the bottom of the tank around the flapper plug or at the top of the tank at the overflow tube.  To test the flapper plug, carefully remove the lid from the toilet tank and mark the water level in each toilet tank with a pencil.  Shut off the water supply to the toilet.  If the water remains on the mark you make for 10 minutes, the flapper plug is not leaking.  If the water level drops below the mark you made, the flapper plug is leaking and should be repaired or replaced.  The water level in the toilet tank should be at least 1” below the top of the overflow tube.

Another test, you can do is to add a few drops of food coloring into the tank water (darker colors work best).  Do not flush the toilet.  After a lengthy period (a couple hours if possible), check the bowl water.  If any of the colored water from the tank has gone into the bowl water without it being flushed, you have a leak in the toilet.  Toilet tank leaks typically result from worn parts or misalignment of some part of the flushing mechanism.  Most repairs can be done by an experienced “do-it-yourselfer”.  If you are not sure you can handle the job, call a plumber.  It is important to stop the leak.

 

Ways to Conserve Water

 

  1. Turn off water while brushing your teeth.
  2. Have someone who you think is taking too long of a shower? Put a kitchen timer in the bathroom and set it….When the timer goes off, it’s time to get out of the shower.
  3. Put a 1/4 or 1/2 gallon container filled with water in the tank area of your commode (avoiding the float and trap area) This way every time you flush and the tank refills, it will have to fill that much less.
  4. Only do dishes or laundry when you have a full load.
  5. During a summer drought, save dish or bath water to water the garden and plants. The detergent will not harm them.

 

Maintenance

On occasion it is necessary for us to flush fire hydrants in order to clean out water lines. If you experience discolored water for a short period of time, this is likely the cause. If the discoloration should continue for a prolonged period, please contact our office.

 


 

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